Telefund works with charities to train their staff in effective telefundraising that guarantees a high return on investment. We coach one-on-one or in a team situation, building staff confidence so they can achieve their best.
The training topics we cover include:
- Script structure
- Ethical fundraising
- Personalize calls
- Objection handling
- Tips for self-motivation and self-analysis of performance
Telefund is also highly skilled in working with coaches and team leaders to improve management performance which has a positive knock-on effect for the whole team.
We train call centre team leaders in:
- Script writing
- Script delivery
- Effective coaching
- Achieving KPIs
- Goal setting
Through our training, coaches learn a great deal about leadership and how to produce a successful, confident yet empathetic mindset among their team, enabling the charity to hit milestone after milestone.
To learn more about how we can train your staff, get in touch now.